Shipping Policy
At RUUTS, we are committed to processing and delivering your order efficiently.
Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Method
All orders are shipped exclusively via USPS (United States Postal Service).
Shipping Times
Delivery typically occurs within 3–7 business days after processing, depending on your location.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Legal Compliance & Shipping Restrictions
RUUTS products are derived from hemp and are federally compliant under the Agricultural Improvement Act of 2018 (U.S. Farm Bill), containing no more than 0.3% Delta-9 THC on a dry weight basis. Our products are also compliant with applicable Florida hemp laws.
However, laws regarding hemp-derived products may vary by state, county, or municipality.
By placing an order, you acknowledge and agree that:
- You are responsible for understanding and complying with all local laws and regulations in your jurisdiction
- You are legally permitted to purchase and possess these products in your location
- RUUTS is not responsible for any legal issues arising from your purchase
RUUTS reserves the right to cancel any order at its discretion if we believe it cannot be fulfilled in compliance with applicable laws.
Lost, Delayed, or Stolen Packages
RUUTS is not responsible for:
- USPS delays
- Lost or stolen packages after confirmed delivery
- Incorrect shipping addresses entered at checkout
If your package is lost in transit, please contact us and we will assist in submitting a claim with USPS.
RETURNS POLICY
Returns & Order Issues
Due to the nature of our products, all sales are final.
Order Issues & Defective Products
If you receive a defective product or incorrect order, you must contact us within 7 days of delivery at:
Your email must include:
- Your order number
- A clear description of the issue
- Photos of the product and packaging exactly as received
Failure to provide this information may result in your request not being processed.
Resolution
All requests are reviewed on a case-by-case basis. If approved, RUUTS may offer:
- A replacement product
- Store credit
- Refund (at our discretion)
Non-Returnable Items
We do not accept returns or issue refunds for:
- Opened or used products
- Products purchased in error
- Customer preference or dissatisfaction